A voice your borrowers can simply talk to.

Credible's voice agent calls the borrower for their broker, settles what doesn't add up in plain English and puts the answer on the case for your underwriter to approve.
Day 9ready to offer, in this example case58%of property deals hit by a fall-through (OPDA, May 2026)32%of a lender's day spent chasing (Landmark, Dec 2024)
Credible · AI agentHi Mr Whitfield, it's Credible, for Rachel Moore at Kestrel Mortgages. I'm an AI assistant, and this chat is saved to your case.
Mr WhitfieldHi, yes. Is something missing?
Your form says self-employed full time since March 2024, but your first customer payment is in July. What were you doing from March to June?
Setting up: tools, a van, insurance. I lived on savings until my first customer paid me in July.
Thank you. I'll put that on your case for the underwriter and ask Rachel for your savings statement.
Message the agent
Calling Mr WhitfieldTalkingListeningCall ended· 30 Oct, 15:00 · at Rachel Moore's request, Kestrel Mortgages
Call Agent
Get a call
Credible · AI voice agentHi Mr Whitfield, I'm calling for Rachel Moore at Kestrel Mortgages. I'm an AI assistant, and this call is recorded for your case.
Mr WhitfieldHi, yes. Is something missing?
Credible · AI voice agentYour form says self-employed full time since March 2024, but your first customer payment is in July. What were you doing from March to June?
Mr WhitfieldSetting up: tools, a van, insurance. I lived on savings until my first customer paid me in July.
Credible · AI voice agentThank you. I'll put that on your case for the underwriter and ask Rachel for your savings statement.
Mr T. Whitfield · £320,000 Employment, March to June 2024: form and documents disagreeSet-up period, on savings · statement, p.2 · policy v14 §3.6 With Owen Clarke to signSigned by Owen Clarke, 3 Oct · ready to offer on day 9

A voice your borrowers can simply talk to.

Credible's voice agent calls the borrower for their broker, settles what doesn't add up in plain English and puts the answer on the case for your underwriter to approve.
Day 9ready to offer, in this example case
58%of property deals hit by a fall-through (OPDA, May 2026)
32%of a lender's day spent chasing (Landmark, Dec 2024)
Credible · AI agentHi Mr Whitfield, it's Credible, for Rachel Moore at Kestrel Mortgages. I'm an AI assistant, and this chat is saved to your case.
Mr WhitfieldHi, yes. Is something missing?
Your form says self-employed full time since March 2024, but your first customer payment is in July. What were you doing from March to June?
Setting up: tools, a van, insurance. I lived on savings until my first customer paid me in July.
Thank you. I'll put that on your case for the underwriter and ask Rachel for your savings statement.
Message the agent
Calling Mr WhitfieldTalkingListeningCall ended· 30 Oct, 15:00 · at Rachel Moore's request, Kestrel Mortgages
Call Agent
Get a call
Credible · AI voice agentHi Mr Whitfield, I'm calling for Rachel Moore at Kestrel Mortgages. I'm an AI assistant, and this call is recorded for your case.
Mr WhitfieldHi, yes. Is something missing?
Credible · AI voice agentYour form says self-employed full time since March 2024, but your first customer payment is in July. What were you doing from March to June?
Mr WhitfieldSetting up: tools, a van, insurance. I lived on savings until my first customer paid me in July.
Credible · AI voice agentThank you. I'll put that on your case for the underwriter and ask Rachel for your savings statement.
Mr T. Whitfield · £320,000With Owen Clarke to signSigned by Owen Clarke, 3 Oct · ready to offer on day 9
Employment, March to June 2024: form and documents disagreeSet-up period, on savings · statement, p.2 · policy v14 §3.6

A voice your borrowers can simply talk to.

Credible's voice agent calls the borrower for their broker, settles what doesn't add up in plain English and puts the answer on the case for your underwriter to approve.
Day 9ready to offer, in this example case
58%of property deals hit by a fall-through (OPDA, May 2026)
32%of a lender's day spent chasing (Landmark, Dec 2024)
Credible · AI agentHi Mr Whitfield, it's Credible, for Rachel Moore at Kestrel Mortgages. I'm an AI assistant, and this chat is saved to your case.
Mr WhitfieldHi, yes. Is something missing?
Your form says self-employed full time since March 2024, but your first customer payment is in July. What were you doing from March to June?
Setting up: tools, a van, insurance. I lived on savings until my first customer paid me in July.
Thank you. I'll put that on your case for the underwriter and ask Rachel for your savings statement.
Message the agent
Credible · AI voice agentHi Mr Whitfield, I'm calling for Rachel Moore at Kestrel Mortgages. I'm an AI assistant, and this call is recorded for your case.
Mr WhitfieldHi, yes. Is something missing?
Credible · AI voice agentYour form says self-employed full time since March 2024, but your first customer payment is in July. What were you doing from March to June?
Mr WhitfieldSetting up: tools, a van, insurance. I lived on savings until my first customer paid me in July.
Credible · AI voice agentThank you. I'll put that on your case for the underwriter and ask Rachel for your savings statement.
Calling Mr WhitfieldTalkingListeningCall ended30 Oct, 15:00 · at Rachel Moore's request, Kestrel Mortgages
Call Agent
Get a call
Mr T. Whitfield · £320,000 Employment, March to June 2024: form and documents disagreeSet-up period, on savings · statement, p.2 · policy v14 §3.6 With Owen Clarke to signSigned by Owen Clarke, 3 Oct · ready to offer on day 9

One case, with your people and its agents working on it together.

Brokers, underwriters and agents on the same case, in the same moment.

01Bring it in

Every channel, onto one case

Email, text, fax or upload: whatever arrives lands on Mr Whitfield's case.

02Work it together

SA302 · tax year 2025/26Read by the Income agent
Tax calculation
Year ended 5 April 2026 · Mr T Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Personal allowance−£12,570.00
Total income on which tax is due£28,630.00
Income tax at 20%£5,726.00
Class 4 National Insurance at 6%£1,717.80
Total tax due£7,443.80
Tax calculation
Year ended 5 April 2026 · Mr T Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Income agentAgent
Owen Clarke
Rachel Moore
Chaser agentAgent
Read together, not passed around

The Income agent reads the SA302 while Owen and Rachel watch it happen and add to it.

03Sign and send

Documents7 of 9 in, read
Income agent£40,050 under policy v14 §4.2
Policy agentGap explained, §3.6
Needs Owen ClarkeAccept the March to May account?Approve
Owen Clarke
Signed by your underwriter

Every step and signature is written to the case record.

One case, with your people and its agents working on it together.

Brokers, underwriters and agents on the same case, in the same moment.

02Work it together

SA302 · tax year 2025/26Read by the Income agent
Tax calculation
Year ended 5 April 2026 · Mr T Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Personal allowance−£12,570.00
Total income on which tax is due£28,630.00
Income tax at 20%£5,726.00
Class 4 National Insurance at 6%£1,717.80
Total tax due£7,443.80
Tax calculation
Year ended 5 April 2026 · Mr T Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Income agentAgent
Owen Clarke
Rachel Moore
Chaser agentAgent
Read together, not passed around

The Income agent reads the SA302 while Owen and Rachel watch it happen and add to it.

01Bring it in

Every channel, onto one case

Email, text, fax or upload: whatever arrives lands on Mr Whitfield's case.

03Sign and send

Documents7 of 9 in, read
Income agent£40,050 under policy v14 §4.2
Policy agentGap explained, §3.6
Needs Owen ClarkeAccept the March to May account?Approve
Owen Clarke
Signed by your underwriter

Every step and signature is written to the case record.

One case, with your people and its agents working on it together.

Brokers, underwriters and agents on the same case, in the same moment.

01Bring it in

Every channel, onto one case

Email, text, fax or upload: whatever arrives lands on Mr Whitfield's case.

02Work it together

SA302 · tax year 2025/26Read by the Income agent
Tax calculation
Year ended 5 April 2026 · Mr T Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Personal allowance−£12,570.00
Total income on which tax is due£28,630.00
Income tax at 20%£5,726.00
Class 4 National Insurance at 6%£1,717.80
Total tax due£7,443.80
Tax calculation
Year ended 5 April 2026 · Mr T Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Income agentAgent
Owen Clarke
Rachel Moore
Chaser agentAgent
Read together, not passed around

The Income agent reads the SA302 while Owen and Rachel watch it happen and add to it.

03Sign and send

Documents7 of 9 in, read
Income agent£40,050 under policy v14 §4.2
Policy agentGap explained, §3.6
Needs Owen ClarkeAccept the March to May account?Approve
Owen Clarke
Signed by your underwriter

Every step and signature is written to the case record.

Every reply lands on Mr Whitfield's case.

Rachel submits on your portal, Allen & Co fax and Mr Whitfield texts Rachel. Credible’s agent files each one to the case, then sends the signed case on. Nothing you run is replaced.
Coming in
Broker portalApplications and documents, from Rachel Moore
Portal
CRM and fact-findWhichever your firm already uses
ChecksCredit file, valuation, current account
MessagesText and email through Rachel
TextTeamsEmailFax
Every system named here is a most-requested connector, being built with founding firms.
Mr Whitfield is only ever reached through Rachel Moore.
Mr T. Whitfield · purchase, £320,000Northbank, example lender · Kestrel Mortgages
Application and 14 documentsBroker portal
Self-employed, full time, since March 2024
Fact-findCRM
Rachel's record · deposit £48,000
Credit fileExperian
Read against the commitments declared
ValuationHometrack
Automated valuation for Northbank
Current accountOpen banking
Outgoings read against the fact-find
Accountant’s letterFax
SA302s of £38,900 and £41,200
HMRC registration letter, photographedText
Registered self-employed on 12 June 2024
Owen Clarke picks up the caseTeams
A notice in Teams. Signed here, on the case.
Payslips and 12 months of statementsEmail
Salary to 28 Feb 2024 · first credit 9 July 2024
Listening for arrivalsReading the submissionReading the fact-findReading the credit fileReading the valuationReading the accountReading the faxReading the photoOwen picks it upReading the emailWith Owen Clarke to signSigned by Owen Clarke · 3 Oct · ready to send
Going out, once it is signed
Lender ConnectSentIress · submission
APPLYSentTwenty7tec · submission
Lender portalSentYour lender’s broker site
SignaturesRequestedThrough Rachel
Back to the CRMSentWhichever your firm uses

Every reply lands on Mr Whitfield's case.

Rachel submits on your portal, Allen & Co fax and Mr Whitfield texts Rachel. Credible’s agent files each one to the case, then sends the signed case on. Nothing you run is replaced.
Coming in
Broker portalApplications and documents, from Rachel Moore
Portal
CRM and fact-findWhichever your firm already uses
ChecksCredit file, valuation, current account
MessagesText and email through Rachel
TextTeamsEmailFax
Mr T. Whitfield · purchase, £320,000Northbank, example lender · Kestrel Mortgages
Application and 14 documentsBroker portal
Self-employed, full time, since March 2024
Fact-findCRM
Rachel's record · deposit £48,000
Credit fileExperian
Read against the commitments declared
ValuationHometrack
Automated valuation for Northbank
Current accountOpen banking
Outgoings read against the fact-find
Accountant’s letterFax
SA302s of £38,900 and £41,200
HMRC registration letter, photographedText
Registered self-employed on 12 June 2024
Owen Clarke picks up the caseTeams
A notice in Teams. Signed here, on the case.
Payslips and 12 months of statementsEmail
Salary to 28 Feb 2024 · first credit 9 July 2024
Listening for arrivalsReading the submissionReading the fact-findReading the credit fileReading the valuationReading the accountReading the faxReading the photoOwen picks it upReading the emailWith Owen Clarke to signSigned by Owen Clarke · 3 Oct · ready to send
Going out, once it is signed
Lender ConnectIress · submissionSent
APPLYTwenty7tec · submissionSent
Lender portalYour lender’s broker siteSent
SignaturesThrough RachelRequested
Back to the CRMWhichever your firm usesSent
Every system named here is a most-requested connector, being built with founding firms.
Mr Whitfield is only ever reached through Rachel Moore.

Every reply lands on Mr Whitfield's case.

Rachel submits on your portal, Allen & Co fax and Mr Whitfield texts Rachel. Credible’s agent files each one to the case, then sends the signed case on. Nothing you run is replaced.
Coming in
AllBroker portalCRM and fact-findChecksMessages
Broker portalApplications and documents, from Rachel Moore
Your portalApplication and 14 documents
CRM and fact-findWhichever your firm already uses
Iress XplanCRM and fact-find
IntellifloCRM
AcreCRM
ChecksCredit file, valuation, current account
ExperianCredit file
HometrackValuation
Open bankingCurrent account
MessagesText and email through Rachel
TextReplies through Rachel
TeamsNotices to your underwriter
EmailPayslips and statements
FaxFrom Allen & Co
Mr T. Whitfield · purchase, £320,000Northbank, example lender · Kestrel Mortgages
1 Oct, 16:40 · Broker portalApplication and 14 documentsSelf-employed, full time, since March 2024
1 Oct · CRMFact-findRachel's record · deposit £48,000
1 Oct · ExperianCredit fileRead against the commitments declared
1 Oct · HometrackValuationAutomated valuation for Northbank
1 Oct · Open bankingCurrent accountOutgoings read against the fact-find
1 Oct, 17:05 · FaxAccountant’s letterSA302s of £38,900 and £41,200
2 Oct, 08:20 · TextHMRC registration letter, photographedRegistered self-employed on 12 June 2024
2 Oct, 08:41 · TeamsOwen Clarke picks up the caseA notice in Teams. Signed here, on the case.
2 Oct, 09:02 · EmailPayslips and 12 months of statementsSalary to 28 Feb 2024 · first credit 9 July 2024
Listening for arrivalsReading the submissionReading the fact-findReading the credit fileReading the valuationReading the accountReading the faxReading the photoOwen picks it upReading the emailWith Owen Clarke to signSigned by Owen Clarke · 3 Oct · ready to send
Going out, once it is signed
Lender ConnectSentIress · submission
APPLYSentTwenty7tec · submission
Lender portalSentYour lender’s broker site
SignaturesRequestedThrough Rachel
Back to the CRMSentWhichever your firm uses
Every system named here is a most-requested connector, being built with founding firms.
Mr Whitfield is only ever reached through Rachel Moore.

Every page, read
against the others.

Credible’s agent reads Mr Whitfield's SA302 line by line and checks each figure against the pages behind it. When the payslip and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Credible’s agent reads Mr Whitfield's company accounts line by line and checks each figure against the pages behind it. When Companies House and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Credible’s agent reads Mr Whitfield's contract line by line and checks the day rate against the pages behind it. When the contract and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Opening the case fileReading SA302 2025/26, page 1Reading the HMRC letterReading the payslipReading the application formThese two disagreeReferred to Owen Clarke

What it checked

SA302 2025/26, page 1Total tax due £7,443.80 agrees with the tax year overview 2025/26
Business statements, 12 monthsCustomer credits support the turnover on the return
SA302 2024/25, page 1£38,900, as Allen & Co’s letter says
HMRC letter, page 1Registered self-employed 12 June 2024
Making Tax DigitalReady for MTD from April 2027
Payslip, Northgate FacilitiesSalary ends 28 Feb 2024 (page 1)
Application form, section 4Says: Self-employed, full time, since March 2024
Tax year overview 2025/26 · HMRC
Business statements · 12 months
HMRC letter · registered 12 June 2024
Payslip · Northgate Facilities · 28 Feb 2024
Payslip · Northgate Facilities Ltd
T. Whitfield · tax period month 11, 2023/24 · page 1 of 1
Pay date28 Feb 2024
StatusLeaver · P45 issued
Next pay dateNone
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Self-employed, full time, since March 2024

Tax calculation

SA302 · year ended 5 April 2026 · Mr T. Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Personal allowance−£12,570.00
Total income on which tax is due£28,630.00
Income tax at 20%£5,726.00
Class 4 National Insurance£1,717.80
Total tax due£7,443.80
Agrees with the tax year overview and the business statements. Income used: £40,050, the lower of the latest year (£41,200) and the average with 2024/25 (£38,900), policy v14 §4.2.
SA302 2025/26 · page 1 of 2
March to June 2024: the form and the documents disagree
The form saysSelf-employed, full time, since March 2024 (application form, section 4)
The documents showSalary to 28 Feb 2024 (payslip, page 1) · registered 12 June 2024 (HMRC letter, page 1) · first business credit 9 July 2024 (statements, page 1)
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.
Opening the case fileReading the company accounts, page 3Reading the accountant’s certificateReading the confirmation statementReading the application formThese two disagreeReferred to Owen Clarke

What it checked

SA302 2025/26, page 1Salary £12,570 and dividends £30,000 agree with the tax year overview
SA302 2024/25, page 1Salary £12,570, dividends £27,000
Company accounts, page 3Profit after tax £69,900
Accountant’s certificateAllen & Co confirm the accounts
Company statements, 3 monthsSalary and dividends paid as declared
Confirmation statement, page 250 of 100 shares, Companies House
Application form, section 4Says: 100% shareholder
SA302s and tax year overviews · 2024/25, 2025/26
Company statements · 3 months
Accountant’s certificate · Allen & Co
Confirmation statement · Companies House
Confirmation statement · Companies House
Whitfield Building Services Ltd · page 2 of 3
Shares held by T. Whitfield50 ordinary
Second shareholder50 ordinary
Total issued100 ordinary
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Company director, 100% shareholder

Profit and loss account

Accounts · year ended 31 March 2026 · Whitfield Building Services Ltd
Turnover£186,400.00
Cost of sales−£71,250.00
Gross profit£115,150.00
Administrative expenses−£25,150.00
Operating profit£90,000.00
Corporation tax−£20,100.00
Profit after tax£69,900.00
Agrees with Allen & Co’s certificate and both SA302s. The lender counts salary (£12,570) plus the shareholding’s share of profit after tax: £82,470 at 100%, £47,520 at 50%.
Example figures · page 3 of 9
Shareholding: the form and Companies House disagree
The form saysCompany director, 100% shareholder (application form, section 4)
The documents show50 of 100 shares (confirmation statement, page 2) · on half the profit after tax, income is £47,520, not £82,470 (accounts, page 3)
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.
Opening the case fileReading the contract, schedule 1Reading the contract historyReading the business statementsReading the application formThese two disagreeReferred to Owen Clarke

What it checked

Contract, schedule 1£550 a day, 5 days a week, for Calder Rail Systems
Day rate, annualised£550 × 5 days × 46 weeks = £126,500
Business statements, 3 monthsClient payments match the day rate
Contract history, 12 monthsTwo contracts, one 2-week gap
Status determinationOutside IR35 (contract, schedule 3)
Contract, schedule 1Ends 18 Dec 2026; no renewal or extension letter on file
Application form, section 4Says: contract ongoing
Contract history · 12 months
Previous contract · Sep 2025 to 5 June 2026
Status determination · outside IR35
Business statements · July to September 2026
Business statements · Jul to Sep 2026
Whitfield Consulting Ltd · client payments · page 1 of 3
31 Jul · Calder Rail Systems+£12,100.00
28 Aug · Calder Rail Systems+£11,000.00
30 Sep · Calder Rail Systems+£12,100.00
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Contractor since Sept 2025, contract ongoing

Contract for services

Schedule 1, the assignment · signed 16 June 2026 · Mr T. Whitfield
ContractorWhitfield Consulting Ltd
ClientCalder Rail Systems Ltd
RoleSignalling design engineer
Day rate£550.00
Days a week5
Start date22 June 2026
End date18 December 2026
Agrees with the business statements and 12 months of contract history. Income used: £126,500, £550 a day × 5 days × 46 weeks, under the lender’s contractor rule.
Example figures · page 2 of 9
Contract term: it ends within 3 months, with no renewal on file
The form saysContract ongoing (application form, section 4)
The documents showEnds 18 Dec 2026, 11 weeks after submission (contract, schedule 1) · no renewal or extension letter in the case file
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.

The property side comes from Hartwell & Co’s report on title, when they share it. Your underwriter doesn’t read these directly.

TA6 property information formvia the report on title
Local searchesvia the report on title
Building control certificatevia the report on title

Every page, read
against the others.

Credible’s agent reads Mr Whitfield's SA302 line by line and checks each figure against the pages behind it. When the payslip and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Credible’s agent reads Mr Whitfield's company accounts line by line and checks each figure against the pages behind it. When Companies House and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Credible’s agent reads Mr Whitfield's contract line by line and checks the day rate against the pages behind it. When the contract and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Opening the case fileReading SA302 2025/26, page 1Reading the HMRC letterReading the payslipReading the application formThese two disagreeReferred to Owen Clarke

What it checked

SA302 2025/26, page 1Total tax due £7,443.80 agrees with the tax year overview 2025/26
Business statements, 12 monthsCustomer credits support the turnover on the return
SA302 2024/25, page 1£38,900, as Allen & Co’s letter says
HMRC letter, page 1Registered self-employed 12 June 2024
Making Tax DigitalReady for MTD from April 2027
Payslip, Northgate FacilitiesSalary ends 28 Feb 2024 (page 1)
Application form, section 4Says: Self-employed, full time, since March 2024
Tax year overview 2025/26 · HMRC
Business statements · 12 months
HMRC letter · registered 12 June 2024
Payslip · Northgate Facilities · 28 Feb 2024
Payslip · Northgate Facilities Ltd
T. Whitfield · tax period month 11, 2023/24 · page 1 of 1
Pay date28 Feb 2024
StatusLeaver · P45 issued
Next pay dateNone
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Self-employed, full time, since March 2024

Tax calculation

SA302 · year ended 5 April 2026 · Mr T. Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Personal allowance−£12,570.00
Total income on which tax is due£28,630.00
Income tax at 20%£5,726.00
Class 4 National Insurance£1,717.80
Total tax due£7,443.80
Agrees with the tax year overview and the business statements. Income used: £40,050, the lower of the latest year (£41,200) and the average with 2024/25 (£38,900), policy v14 §4.2.
SA302 2025/26 · page 1 of 2
March to June 2024: the form and the documents disagree
The form saysSelf-employed, full time, since March 2024 (application form, section 4)
The documents showSalary to 28 Feb 2024 (payslip, page 1) · registered 12 June 2024 (HMRC letter, page 1) · first business credit 9 July 2024 (statements, page 1)
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.
Opening the case fileReading the company accounts, page 3Reading the accountant’s certificateReading the confirmation statementReading the application formThese two disagreeReferred to Owen Clarke

What it checked

SA302 2025/26, page 1Salary £12,570 and dividends £30,000 agree with the tax year overview
SA302 2024/25, page 1Salary £12,570, dividends £27,000
Company accounts, page 3Profit after tax £69,900
Accountant’s certificateAllen & Co confirm the accounts
Company statements, 3 monthsSalary and dividends paid as declared
Confirmation statement, page 250 of 100 shares, Companies House
Application form, section 4Says: 100% shareholder
SA302s and tax year overviews · 2024/25, 2025/26
Company statements · 3 months
Accountant’s certificate · Allen & Co
Confirmation statement · Companies House
Confirmation statement · Companies House
Whitfield Building Services Ltd · page 2 of 3
Shares held by T. Whitfield50 ordinary
Second shareholder50 ordinary
Total issued100 ordinary
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Company director, 100% shareholder

Profit and loss account

Accounts · year ended 31 March 2026 · Whitfield Building Services Ltd
Turnover£186,400.00
Cost of sales−£71,250.00
Gross profit£115,150.00
Administrative expenses−£25,150.00
Operating profit£90,000.00
Corporation tax−£20,100.00
Profit after tax£69,900.00
Agrees with Allen & Co’s certificate and both SA302s. The lender counts salary (£12,570) plus the shareholding’s share of profit after tax: £82,470 at 100%, £47,520 at 50%.
Example figures · page 3 of 9
Shareholding: the form and Companies House disagree
The form saysCompany director, 100% shareholder (application form, section 4)
The documents show50 of 100 shares (confirmation statement, page 2) · on half the profit after tax, income is £47,520, not £82,470 (accounts, page 3)
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.
Opening the case fileReading the contract, schedule 1Reading the contract historyReading the business statementsReading the application formThese two disagreeReferred to Owen Clarke

What it checked

Contract, schedule 1£550 a day, 5 days a week, for Calder Rail Systems
Day rate, annualised£550 × 5 days × 46 weeks = £126,500
Business statements, 3 monthsClient payments match the day rate
Contract history, 12 monthsTwo contracts, one 2-week gap
Status determinationOutside IR35 (contract, schedule 3)
Contract, schedule 1Ends 18 Dec 2026; no renewal or extension letter on file
Application form, section 4Says: contract ongoing
Contract history · 12 months
Previous contract · Sep 2025 to 5 June 2026
Status determination · outside IR35
Business statements · July to September 2026
Business statements · Jul to Sep 2026
Whitfield Consulting Ltd · client payments · page 1 of 3
31 Jul · Calder Rail Systems+£12,100.00
28 Aug · Calder Rail Systems+£11,000.00
30 Sep · Calder Rail Systems+£12,100.00
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Contractor since Sept 2025, contract ongoing

Contract for services

Schedule 1, the assignment · signed 16 June 2026 · Mr T. Whitfield
ContractorWhitfield Consulting Ltd
ClientCalder Rail Systems Ltd
RoleSignalling design engineer
Day rate£550.00
Days a week5
Start date22 June 2026
End date18 December 2026
Agrees with the business statements and 12 months of contract history. Income used: £126,500, £550 a day × 5 days × 46 weeks, under the lender’s contractor rule.
Example figures · page 2 of 9
Contract term: it ends within 3 months, with no renewal on file
The form saysContract ongoing (application form, section 4)
The documents showEnds 18 Dec 2026, 11 weeks after submission (contract, schedule 1) · no renewal or extension letter in the case file
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.

The property side comes from Hartwell & Co’s report on title, when they share it. Your underwriter doesn’t read these directly.

TA6 property information formvia the report on title
Local searchesvia the report on title
Building control certificatevia the report on title

Every page, read
against the others.

Credible’s agent reads Mr Whitfield's SA302 line by line and checks each figure against the pages behind it. When the payslip and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Credible’s agent reads Mr Whitfield's company accounts line by line and checks each figure against the pages behind it. When Companies House and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Credible’s agent reads Mr Whitfield's contract line by line and checks the day rate against the pages behind it. When the contract and the form disagree, it writes the conflict card with both pages named. It refers; Owen decides.
Opening the case fileReading SA302 2025/26, page 1Reading the HMRC letterReading the payslipReading the application formThese two disagreeReferred to Owen Clarke

What it checked

SA302 2025/26, page 1Total tax due £7,443.80 agrees with the tax year overview 2025/26
Business statements, 12 monthsCustomer credits support the turnover on the return
SA302 2024/25, page 1£38,900, as Allen & Co’s letter says
HMRC letter, page 1Registered self-employed 12 June 2024
Making Tax DigitalReady for MTD from April 2027
Payslip, Northgate FacilitiesSalary ends 28 Feb 2024 (page 1)
Application form, section 4Says: Self-employed, full time, since March 2024
+2 more pages · Tax year overview 2025/26 · HMRC · Business statements · 12 months
HMRC letter · registered 12 June 2024
Payslip · Northgate Facilities · 28 Feb 2024
Payslip · Northgate Facilities Ltd
T. Whitfield · tax period month 11, 2023/24 · page 1 of 1
Pay date28 Feb 2024
StatusLeaver · P45 issued
Next pay dateNone
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Self-employed, full time, since March 2024

Tax calculation

SA302 · year ended 5 April 2026 · Mr T. Whitfield · UTR ending 4821
Profit from self-employment£41,200.00
Total income received£41,200.00
Personal allowance−£12,570.00
Total income on which tax is due£28,630.00
Income tax at 20%£5,726.00
Class 4 National Insurance£1,717.80
Total tax due£7,443.80
Agrees with the tax year overview and the business statements. Income used: £40,050, the lower of the latest year (£41,200) and the average with 2024/25 (£38,900), policy v14 §4.2.
SA302 2025/26 · page 1 of 2
March to June 2024: the form and the documents disagree
The form saysSelf-employed, full time, since March 2024 (application form, section 4)
The documents showSalary to 28 Feb 2024 (payslip, page 1) · registered 12 June 2024 (HMRC letter, page 1) · first business credit 9 July 2024 (statements, page 1)
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.
Opening the case fileReading the company accounts, page 3Reading the accountant’s certificateReading the confirmation statementReading the application formThese two disagreeReferred to Owen Clarke

What it checked

SA302 2025/26, page 1Salary £12,570 and dividends £30,000 agree with the tax year overview
SA302 2024/25, page 1Salary £12,570, dividends £27,000
Company accounts, page 3Profit after tax £69,900
Accountant’s certificateAllen & Co confirm the accounts
Company statements, 3 monthsSalary and dividends paid as declared
Confirmation statement, page 250 of 100 shares, Companies House
Application form, section 4Says: 100% shareholder
+2 more pages · SA302s and tax year overviews · 2024/25, 2025/26 · Company statements · 3 months
Accountant’s certificate · Allen & Co
Confirmation statement · Companies House
Confirmation statement · Companies House
Whitfield Building Services Ltd · page 2 of 3
Shares held by T. Whitfield50 ordinary
Second shareholder50 ordinary
Total issued100 ordinary
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Company director, 100% shareholder

Profit and loss account

Accounts · year ended 31 March 2026 · Whitfield Building Services Ltd
Turnover£186,400.00
Cost of sales−£71,250.00
Gross profit£115,150.00
Administrative expenses−£25,150.00
Operating profit£90,000.00
Corporation tax−£20,100.00
Profit after tax£69,900.00
Agrees with Allen & Co’s certificate and both SA302s. The lender counts salary (£12,570) plus the shareholding’s share of profit after tax: £82,470 at 100%, £47,520 at 50%.
Example figures · page 3 of 9
Shareholding: the form and Companies House disagree
The form saysCompany director, 100% shareholder (application form, section 4)
The documents show50 of 100 shares (confirmation statement, page 2) · on half the profit after tax, income is £47,520, not £82,470 (accounts, page 3)
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.
Opening the case fileReading the contract, schedule 1Reading the contract historyReading the business statementsReading the application formThese two disagreeReferred to Owen Clarke

What it checked

Contract, schedule 1£550 a day, 5 days a week, for Calder Rail Systems
Day rate, annualised£550 × 5 days × 46 weeks = £126,500
Business statements, 3 monthsClient payments match the day rate
Contract history, 12 monthsTwo contracts, one 2-week gap
Status determinationOutside IR35 (contract, schedule 3)
Contract, schedule 1Ends 18 Dec 2026; no renewal or extension letter on file
Application form, section 4Says: contract ongoing
+2 more pages · Contract history · 12 months · Previous contract · Sep 2025 to 5 June 2026
Status determination · outside IR35
Business statements · July to September 2026
Business statements · Jul to Sep 2026
Whitfield Consulting Ltd · client payments · page 1 of 3
31 Jul · Calder Rail Systems+£12,100.00
28 Aug · Calder Rail Systems+£11,000.00
30 Sep · Calder Rail Systems+£12,100.00
Application form · section 4, employment
Submitted by Rachel Moore, 1 Oct · page 3
Contractor since Sept 2025, contract ongoing

Contract for services

Schedule 1, the assignment · signed 16 June 2026 · Mr T. Whitfield
ContractorWhitfield Consulting Ltd
ClientCalder Rail Systems Ltd
RoleSignalling design engineer
Day rate£550.00
Days a week5
Start date22 June 2026
End date18 December 2026
Agrees with the business statements and 12 months of contract history. Income used: £126,500, £550 a day × 5 days × 46 weeks, under the lender’s contractor rule.
Example figures · page 2 of 9
Contract term: it ends within 3 months, with no renewal on file
The form saysContract ongoing (application form, section 4)
The documents showEnds 18 Dec 2026, 11 weeks after submission (contract, schedule 1) · no renewal or extension letter in the case file
Referred to the Policy agent and Owen Clarke · 2 Oct, 09:12. Nothing is declined.

The property side comes from Hartwell & Co’s report on title, when they share it. Your underwriter doesn’t read these directly.

TA6 property information formvia the report on title
Local searchesvia the report on title
Building control certificatevia the report on title

It catches the gap before your underwriter does.

Mr Whitfield's form says: Self-employed, full time, since March 2024. The statements show no customer payments until 9 July 2024. The agent reads every line, asks Rachel once, and brings the answer to Owen.

Credible refers. It never declines.
Checked March to May 2024: savings and cash only
Checked first customer payment, 9 July 2024

Business account · Whitfield Joinery

Statements, March to July 2024 · example bank
01 MarTransfer from savings+£1,500.00
15 MarScrewfix Leeds, tools−£642.80
02 AprTransfer from savings+£1,200.00
19 AprVan insurance−£1,140.00
07 MayCash deposit, Headingley+£400.00
28 MayTransfer from savings+£1,000.00
09 JulRoundhay Lettings, invoice 001+£2,850.00
22 JulMoore kitchen, invoice 002+£1,960.00
Page 1 of 3
March to June 2024OpenSettled
Employment: the form saysSelf-employed, full time, since March 2024
The statements showNo customer payments until 9 July 2024
Evidencepolicy v14 §3.6 asks for evidence of the set-up periodSet-up period: savings to May, registered 12 June, first customer 9 July · savings statement, page 2 · policy v14 §3.6
Asked Rachel once · 2 Oct, 09:14
RM
Rachel sent the savings statementEmail · 2 Oct, 11:02savings statement, page 2: March to May 2024
OCOwen Clarke · underwriterReferred by the policy agent

Accept the set-up period with evidence, under policy v14 §3.6?

NoteSet-up period on savings; savings statement, page 2, from Rachel
Approve with noteOverride with a reason
Signed by Owen Clarke · 3 Oct · written to the case record
Owen Clarke · underwriter

It catches the gap before your underwriter does.

Mr Whitfield's form says: Self-employed, full time, since March 2024. The statements show no customer payments until 9 July 2024. The agent reads every line, asks Rachel once, and brings the answer to Owen.

Credible refers. It never declines.
Checked March to May 2024: savings and cash only
Checked first customer payment, 9 July 2024

Business account · Whitfield Joinery

Statements, March to July 2024 · example bank
01 MarTransfer from savings+£1,500.00
15 MarScrewfix Leeds, tools−£642.80
02 AprTransfer from savings+£1,200.00
19 AprVan insurance−£1,140.00
07 MayCash deposit, Headingley+£400.00
28 MayTransfer from savings+£1,000.00
09 JulRoundhay Lettings, invoice 001+£2,850.00
22 JulMoore kitchen, invoice 002+£1,960.00
Page 1 of 3
OCOwen Clarke · underwriterReferred by the policy agent

Accept the set-up period with evidence, under policy v14 §3.6?

NoteSet-up period on savings; savings statement, page 2, from Rachel
Approve with noteOverride with a reason
Signed by Owen Clarke · 3 Oct · written to the case record
RM
Rachel sent the savings statementEmail · 2 Oct, 11:02savings statement, page 2: March to May 2024
March to June 2024OpenSettled
Employment: the form saysSelf-employed, full time, since March 2024
The statements showNo customer payments until 9 July 2024
Evidencepolicy v14 §3.6 asks for evidence of the set-up periodSet-up period: savings to May, registered 12 June, first customer 9 July · savings statement, page 2 · policy v14 §3.6
Asked Rachel once · 2 Oct, 09:14
Owen Clarke · underwriter

It catches the gap before your underwriter does.

Mr Whitfield's form says: Self-employed, full time, since March 2024. The statements show no customer payments until 9 July 2024. The agent reads every line, asks Rachel once, and brings the answer to Owen.

Credible refers. It never declines.
Checked March to May 2024: savings and cash only
Checked first customer payment, 9 July 2024

Business account · Whitfield Joinery

Statements, March to July 2024 · example bank
01 MarTransfer from savings+£1,500.00
15 MarScrewfix Leeds, tools−£642.80
02 AprTransfer from savings+£1,200.00
19 AprVan insurance−£1,140.00
07 MayCash deposit, Headingley+£400.00
28 MayTransfer from savings+£1,000.00
09 JulRoundhay Lettings, invoice 001+£2,850.00
22 JulMoore kitchen, invoice 002+£1,960.00
Page 1 of 3
RM
Rachel sent the savings statementEmail · 2 Oct, 11:02savings statement, page 2: March to May 2024
March to June 2024OpenSettled
Employment: the form saysSelf-employed, full time, since March 2024
The statements showNo customer payments until 9 July 2024
Evidencepolicy v14 §3.6 asks for evidence of the set-up periodSet-up period: savings to May, registered 12 June, first customer 9 July · savings statement, page 2 · policy v14 §3.6
Asked Rachel once · 2 Oct, 09:14
OCOwen Clarke · underwriterReferred by the policy agent

Accept the set-up period with evidence, under policy v14 §3.6?

NoteSet-up period on savings; savings statement, page 2, from Rachel
Approve with noteOverride with a reason
Signed by Owen Clarke · 3 Oct · written to the case record
Owen Clarke · underwriter

Every agent works for a person.

Each agent does one job on Mr Whitfield's case and hands it to the person who owns that call. Agents refer and show their evidence. People decide, and the decision goes on the case.

CredibleThe agent from the call, and the four that worked the case
What it did on Mr Whitfield's caseWho it works for
Mr T. Whitfield · purchase, £320,000Northbank, example lender
IncomeIncome £40,050Income agentOCaccepted
DepositDeposit tracedFraud and AMLDEcleared
One question for the brokerAsked once, answeredChaser agentRMreplied
Employment, March to June 2024Set-up period, on savingsPolicy agentOCsigned
Day 9, ready to offerSigned by Owen Clarke · 3 Oct · written to the case record
Income agent

Reads income documents and applies your income rule

SA302s £38,900 (2024/25) and £41,200 (2025/26), so £40,050: the lower of the latest year and the averageBoth SA302s and tax year overviews · policy v14 §4.2
OCOwen Clarke
Underwriter
Accepted, 2 Oct
Fraud and AML agent

Traces funds and checks for fraud markers

Deposit of £48,000 traced to Mr Whitfield's savings account. No fraud markers found; referred to financial crimeSavings statements · financial crime decides
DEDan Ellis
Financial crime
Cleared, 2 Oct
Chaser agent

Asks the broker once, with everything needed

One question, through Rachel: 2 Oct, 09:14. At Rachel's request we called Mr Whitfield, 10:41The only request on the case, to the broker
OCOwen Clarke
Underwriter
Rachel replied 11:02
Policy agent

Applies your policy and refers; it never declines

March to June 2024: a set-up period, on savings. Accepted with evidence under your ruleFrom Rachel: savings statement, page 2 · policy v14 §3.6
OCOwen Clarke
Underwriter
Signed, 3 Oct

6 people-moments on this case, the rest by agents (14 touches): Rachel twice (submits, replies), Mr Whitfield once (the call, at Rachel's request), Dan Ellis once, Owen twice (accepts, signs).

Every agent works for a person.

Each agent does one job on Mr Whitfield's case and hands it to the person who owns that call. Agents refer and show their evidence. People decide, and the decision goes on the case.

CredibleThe agent from the call, and the four that worked the case
What it did on Mr Whitfield's caseWho it works for
Income agent

Reads income documents and applies your income rule

SA302s £38,900 (2024/25) and £41,200 (2025/26), so £40,050: the lower of the latest year and the averageBoth SA302s and tax year overviews · policy v14 §4.2
OCOwen Clarke
Underwriter
Accepted, 2 Oct
Fraud and AML agent

Traces funds and checks for fraud markers

Deposit of £48,000 traced to Mr Whitfield's savings account. No fraud markers found; referred to financial crimeSavings statements · financial crime decides
DEDan Ellis
Financial crime
Cleared, 2 Oct
Chaser agent

Asks the broker once, with everything needed

One question, through Rachel: 2 Oct, 09:14. At Rachel's request we called Mr Whitfield, 10:41The only request on the case, to the broker
OCOwen Clarke
Underwriter
Rachel replied 11:02
Policy agent

Applies your policy and refers; it never declines

March to June 2024: a set-up period, on savings. Accepted with evidence under your ruleFrom Rachel: savings statement, page 2 · policy v14 §3.6
OCOwen Clarke
Underwriter
Signed, 3 Oct

6 people-moments on this case, the rest by agents (14 touches): Rachel twice (submits, replies), Mr Whitfield once (the call, at Rachel's request), Dan Ellis once, Owen twice (accepts, signs).

Mr T. Whitfield · purchase, £320,000Northbank, example lender
IncomeIncome £40,050Income agentOCaccepted
DepositDeposit tracedFraud and AMLDEcleared
One question for the brokerAsked once, answeredChaser agentRMreplied
Employment, March to June 2024Set-up period, on savingsPolicy agentOCsigned
Day 9, ready to offerSigned by Owen Clarke · 3 Oct · written to the case record

Every agent works for a person.

Each agent does one job on Mr Whitfield's case and hands it to the person who owns that call. Agents refer and show their evidence. People decide, and the decision goes on the case.

CredibleThe agent from the call, and the four that worked the case
Income agent

SA302s £38,900 (2024/25) and £41,200 (2025/26), so £40,050: the lower of the latest year and the average

Both SA302s and tax year overviews · policy v14 §4.2

OC
Owen Clarke · Underwriter
Accepted, 2 Oct
Fraud and AML agent

Deposit of £48,000 traced to Mr Whitfield's savings account. No fraud markers found; referred to financial crime

Savings statements · financial crime decides

DE
Dan Ellis · Financial crime
Cleared, 2 Oct
Chaser agent

One question, through Rachel: 2 Oct, 09:14. At Rachel's request we called Mr Whitfield, 10:41

The only request on the case, to the broker

OC
Owen Clarke · Underwriter
Rachel replied 11:02
Policy agent

March to June 2024: a set-up period, on savings. Accepted with evidence under your rule

From Rachel: savings statement, page 2 · policy v14 §3.6

OC
Owen Clarke · Underwriter
Signed, 3 Oct

6 people-moments on this case, the rest by agents (14 touches): Rachel twice (submits, replies), Mr Whitfield once (the call, at Rachel's request), Dan Ellis once, Owen twice (accepts, signs).

Mr T. Whitfield · purchase, £320,000Northbank, example lender
IncomeIncome £40,050Income agentOCaccepted
2 Oct
DepositDeposit tracedFraud and AMLDEcleared
2 Oct
One question for the brokerAsked once, answeredChaser agentRMreplied
11:02
Employment, March to June 2024Set-up period, on savingsPolicy agentOCsigned
3 Oct
Day 9, ready to offerSigned by Owen Clarke · 3 Oct · written to the case record

See every case, and what Credible changed.

The head of lending's view: days to offer before and after Credible was switched on, and where cases still wait.

Days to offer · self-employed purchases · example, pilot lender
Before25 days median (example)
After9 days median (example)
Target10 days
Example caseMr Whitfield, ready on day 9
Target 10Mr Whitfield · ready to offer, day 9
Week 0 · Credible switched on
Before, weeks −12 to 025 days
After, weeks 1 to 129 days
Cases, example86
Kestrel Mortgagesincl. Mr Whitfield, day 99 days41
Moor Lane Finance11 days23
Direct8 days14
Pennine Brokers12 days8
25 → 9

days to offerpilot lender

1

request to the broker per case, not 4

0

documents asked for twice

See every case, and what Credible changed.

The head of lending's view: days to offer before and after Credible was switched on, and where cases still wait.

Days to offer · self-employed purchases · example, pilot lender
Before25 days median (example)
After9 days median (example)
Target10 days
Example caseMr Whitfield, ready on day 9
Target 10Mr Whitfield · ready to offer, day 9
Week 0 · Credible switched on
Before, weeks −12 to 025 days
After, weeks 1 to 129 days
Cases, example86
Kestrel Mortgagesincl. Mr Whitfield, day 99 days41
Moor Lane Finance11 days23
Direct8 days14
Pennine Brokers12 days8
25 → 9

days to offerpilot lender

1

request to the broker per case, not 4

0

documents asked for twice

See every case, and what Credible changed.

The head of lending's view: days to offer before and after Credible was switched on, and where cases still wait.

25 → 9

days to offerpilot lender

1

request to the broker per case, not 4

0

documents asked for twice

Days to offer · self-employed purchases · example, pilot lender
Before25 days median (example)
After9 days median (example)
Target10 days
Example caseMr Whitfield, ready on day 9
Target 10Mr Whitfield · ready to offer, day 9
Week 0 · Credible switched on
Before, weeks −12 to 025 days
After, weeks 1 to 129 days
Cases, example86
Kestrel Mortgagesincl. Mr Whitfield, day 99 days41
Moor Lane Finance11 days23
Direct8 days14

Pilot target: from yours today
to 10 days to offer.

What one settled case is worth across the book: one request to the broker instead of 4, and people only where judgement is needed. We time yours today on your own closed cases in the pilot.

Without Credibleexample

Days to offer

25 daysexample, one lender
work on the casehand-offs, half of the 25 days

Source: Novus Strategy, 23 Oct 2026: half of a 25-day offer was hand-offs. Yours today is your own number; we don't assume it.

Requests to the broker per case

4example

Touches on Mr Whitfield's case

20example case

All 20 by your team: chasing, re-keying and asking again

With Credibleexample case · pilot target 10 days

Days to offer

9 daysexample case · Mr Whitfield's, ready to offer
1 Oct to 9 Oct, on the same 25-day scale

Asked once through Rachel, 2 Oct, 09:14; answered 11:02.
Signed by Owen Clarke · 3 Oct · written to the case record.

Requests to the broker per case

1example case · the others shown empty

Touches on Mr Whitfield's case

14 + 614 settled by agents, 6 by people · example case
RM RM TW DE OC OC

The 6 by people: Rachel Moore twice, Mr Whitfield once, Dan Ellis once, Owen Clarke twice

Pilot target: from yours today
to 10 days to offer.

What one settled case is worth across the book: one request to the broker instead of 4, and people only where judgement is needed. We time yours today on your own closed cases in the pilot.

With Credibleexample case · pilot target 10 days

Days to offer

9 daysexample case · Mr Whitfield's, ready to offer
1 Oct to 9 Oct, on the same 25-day scale

Asked once through Rachel, 2 Oct, 09:14; answered 11:02.
Signed by Owen Clarke · 3 Oct · written to the case record.

Requests to the broker per case

1example case · the others shown empty

Touches on Mr Whitfield's case

14 + 614 settled by agents, 6 by people · example case
RM RM TW DE OC OC

The 6 by people: Rachel Moore twice, Mr Whitfield once, Dan Ellis once, Owen Clarke twice

Without Credibleexample

Days to offer

25 daysexample, one lender
work on the casehand-offs, half of the 25 days

Source: Novus Strategy, 23 Oct 2026: half of a 25-day offer was hand-offs. Yours today is your own number; we don't assume it.

Requests to the broker per case

4example

Touches on Mr Whitfield's case

20example case

All 20 by your team: chasing, re-keying and asking again

Pilot target: from yours today to 10 days to offer.

What one settled case is worth across the book: one request to the broker instead of 4, and people only where judgement is needed. We time yours today on your own closed cases in the pilot.

With Credibleexample case · pilot target 10 days

Days to offer

9 daysexample case · Mr Whitfield's, ready to offer
1 Oct to 9 Oct, on the same 25-day scale

Asked once through Rachel, 2 Oct, 09:14; answered 11:02.
Signed by Owen Clarke · 3 Oct · written to the case record.

Requests to the broker per case

1example case · the others shown empty

Touches on Mr Whitfield's case

14 + 614 settled by agents, 6 by people · example case
RM RM TW DE OC OC

The 6 by people: Rachel Moore twice, Mr Whitfield once, Dan Ellis once, Owen Clarke twice

Without Credibleexample

Days to offer

25 daysexample, one lender
work on the casehand-offs, half of the 25 days

Source: Novus Strategy, 23 Oct 2026: half of a 25-day offer was hand-offs. Yours today is your own number; we don't assume it.

Requests to the broker per case

4example

Touches on Mr Whitfield's case

20example case

All 20 by your team: chasing, re-keying and asking again

Bring us one closed self-employed case.

We'll run it through Credible with you in 45 minutes: what it reads, what doesn't add up, and who it asks. Underwriters welcome.

Your case
BorrowerSelf-employed, your choice
What doesn't add upFound in the demo
Signed byYour underwriter

Bring us one closed self-employed case.

We'll run it through Credible with you in 45 minutes: what it reads, what doesn't add up, and who it asks. Underwriters welcome.

Your case
BorrowerSelf-employed, your choice
What doesn't add upFound in the demo
Signed byYour underwriter

Bring us one closed self-employed case.

We'll run it through Credible with you in 45 minutes: what it reads, what doesn't add up, and who it asks. Underwriters welcome.

Your case
BorrowerSelf-employed, your choice
What doesn't add upFound in the demo
Signed byYour underwriter

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