A voice your borrowers can simply talk to.
A voice your borrowers can simply talk to.
A voice your borrowers can simply talk to.
One case, with your people and its agents working on it together.
Brokers, underwriters and agents on the same case, in the same moment.
01Bring it in
Email, text, fax or upload: whatever arrives lands on Mr Whitfield's case.
02Work it together
Tax calculation
Tax calculation
The Income agent reads the SA302 while Owen and Rachel watch it happen and add to it.
03Sign and send
Every step and signature is written to the case record.
One case, with your people and its agents working on it together.
Brokers, underwriters and agents on the same case, in the same moment.
02Work it together
Tax calculation
Tax calculation
The Income agent reads the SA302 while Owen and Rachel watch it happen and add to it.
01Bring it in
Email, text, fax or upload: whatever arrives lands on Mr Whitfield's case.
03Sign and send
Every step and signature is written to the case record.
One case, with your people and its agents working on it together.
Brokers, underwriters and agents on the same case, in the same moment.
Every reply lands on Mr Whitfield's case.
Every reply lands on Mr Whitfield's case.
Every reply lands on Mr Whitfield's case.
Every page, read
against the others.
What it checked
Payslip · Northgate Facilities Ltd
Application form · section 4, employment
Tax calculation
What it checked
Confirmation statement · Companies House
Application form · section 4, employment
Profit and loss account
What it checked
Business statements · Jul to Sep 2026
Application form · section 4, employment
Contract for services
The property side comes from Hartwell & Co’s report on title, when they share it. Your underwriter doesn’t read these directly.
Every page, read
against the others.
What it checked
Payslip · Northgate Facilities Ltd
Application form · section 4, employment
Tax calculation
What it checked
Confirmation statement · Companies House
Application form · section 4, employment
Profit and loss account
What it checked
Business statements · Jul to Sep 2026
Application form · section 4, employment
Contract for services
The property side comes from Hartwell & Co’s report on title, when they share it. Your underwriter doesn’t read these directly.
Every page, read
against the others.
What it checked
Payslip · Northgate Facilities Ltd
Application form · section 4, employment
Tax calculation
What it checked
Confirmation statement · Companies House
Application form · section 4, employment
Profit and loss account
What it checked
Business statements · Jul to Sep 2026
Application form · section 4, employment
Contract for services
The property side comes from Hartwell & Co’s report on title, when they share it. Your underwriter doesn’t read these directly.
It catches the gap before your underwriter does.
Mr Whitfield's form says: Self-employed, full time, since March 2024. The statements show no customer payments until 9 July 2024. The agent reads every line, asks Rachel once, and brings the answer to Owen.
Business account · Whitfield Joinery
Accept the set-up period with evidence, under policy v14 §3.6?
It catches the gap before your underwriter does.
Mr Whitfield's form says: Self-employed, full time, since March 2024. The statements show no customer payments until 9 July 2024. The agent reads every line, asks Rachel once, and brings the answer to Owen.
Business account · Whitfield Joinery
Accept the set-up period with evidence, under policy v14 §3.6?
It catches the gap before your underwriter does.
Mr Whitfield's form says: Self-employed, full time, since March 2024. The statements show no customer payments until 9 July 2024. The agent reads every line, asks Rachel once, and brings the answer to Owen.
Business account · Whitfield Joinery
Accept the set-up period with evidence, under policy v14 §3.6?
Every agent works for a person.
Each agent does one job on Mr Whitfield's case and hands it to the person who owns that call. Agents refer and show their evidence. People decide, and the decision goes on the case.
Reads income documents and applies your income rule
Traces funds and checks for fraud markers
Asks the broker once, with everything needed
Applies your policy and refers; it never declines
6 people-moments on this case, the rest by agents (14 touches): Rachel twice (submits, replies), Mr Whitfield once (the call, at Rachel's request), Dan Ellis once, Owen twice (accepts, signs).
Every agent works for a person.
Each agent does one job on Mr Whitfield's case and hands it to the person who owns that call. Agents refer and show their evidence. People decide, and the decision goes on the case.
Reads income documents and applies your income rule
Traces funds and checks for fraud markers
Asks the broker once, with everything needed
Applies your policy and refers; it never declines
6 people-moments on this case, the rest by agents (14 touches): Rachel twice (submits, replies), Mr Whitfield once (the call, at Rachel's request), Dan Ellis once, Owen twice (accepts, signs).
Every agent works for a person.
Each agent does one job on Mr Whitfield's case and hands it to the person who owns that call. Agents refer and show their evidence. People decide, and the decision goes on the case.
SA302s £38,900 (2024/25) and £41,200 (2025/26), so £40,050: the lower of the latest year and the average
Both SA302s and tax year overviews · policy v14 §4.2
Deposit of £48,000 traced to Mr Whitfield's savings account. No fraud markers found; referred to financial crime
Savings statements · financial crime decides
One question, through Rachel: 2 Oct, 09:14. At Rachel's request we called Mr Whitfield, 10:41
The only request on the case, to the broker
March to June 2024: a set-up period, on savings. Accepted with evidence under your rule
From Rachel: savings statement, page 2 · policy v14 §3.6
6 people-moments on this case, the rest by agents (14 touches): Rachel twice (submits, replies), Mr Whitfield once (the call, at Rachel's request), Dan Ellis once, Owen twice (accepts, signs).
See every case, and what Credible changed.
The head of lending's view: days to offer before and after Credible was switched on, and where cases still wait.
days to offerpilot lender
request to the broker per case, not 4
documents asked for twice
See every case, and what Credible changed.
The head of lending's view: days to offer before and after Credible was switched on, and where cases still wait.
days to offerpilot lender
request to the broker per case, not 4
documents asked for twice
See every case, and what Credible changed.
The head of lending's view: days to offer before and after Credible was switched on, and where cases still wait.
days to offerpilot lender
request to the broker per case, not 4
documents asked for twice
Pilot target: from yours today
to 10 days to offer.
What one settled case is worth across the book: one request to the broker instead of 4, and people only where judgement is needed. We time yours today on your own closed cases in the pilot.
Days to offer
Source: Novus Strategy, 23 Oct 2026: half of a 25-day offer was hand-offs. Yours today is your own number; we don't assume it.
Requests to the broker per case
Touches on Mr Whitfield's case
All 20 by your team: chasing, re-keying and asking again
Days to offer
Asked once through Rachel, 2 Oct, 09:14; answered 11:02.
Signed by Owen Clarke · 3 Oct · written to the case record.
Requests to the broker per case
Touches on Mr Whitfield's case
The 6 by people: Rachel Moore twice, Mr Whitfield once, Dan Ellis once, Owen Clarke twice
Pilot target: from yours today
to 10 days to offer.
What one settled case is worth across the book: one request to the broker instead of 4, and people only where judgement is needed. We time yours today on your own closed cases in the pilot.
Days to offer
Asked once through Rachel, 2 Oct, 09:14; answered 11:02.
Signed by Owen Clarke · 3 Oct · written to the case record.
Requests to the broker per case
Touches on Mr Whitfield's case
The 6 by people: Rachel Moore twice, Mr Whitfield once, Dan Ellis once, Owen Clarke twice
Days to offer
Source: Novus Strategy, 23 Oct 2026: half of a 25-day offer was hand-offs. Yours today is your own number; we don't assume it.
Requests to the broker per case
Touches on Mr Whitfield's case
All 20 by your team: chasing, re-keying and asking again
Pilot target: from yours today to 10 days to offer.
What one settled case is worth across the book: one request to the broker instead of 4, and people only where judgement is needed. We time yours today on your own closed cases in the pilot.
Bring us one closed self-employed case.
We'll run it through Credible with you in 45 minutes: what it reads, what doesn't add up, and who it asks. Underwriters welcome.
Bring us one closed self-employed case.
We'll run it through Credible with you in 45 minutes: what it reads, what doesn't add up, and who it asks. Underwriters welcome.
Bring us one closed self-employed case.
We'll run it through Credible with you in 45 minutes: what it reads, what doesn't add up, and who it asks. Underwriters welcome.